Slots / Mobile
These terms set out how your ncvip account works, what we commit to, and what we ask from you. Access and use of this platform depends on your local law and whether you are in an eligible region.
By opening an account or continuing to use the platform, you confirm that you have read and understood these terms. They apply to every action taken under your account — browsing, depositing via bKash or Nagad, placing a wager, requesting a withdrawal through Rocket, or contacting support. These terms do not replace any law that applies in your location. Where your local law sets a stricter rule, that rule applies instead. We may update these terms when we change the platform in a material way. When we do, we will post a notice inside your account area. Continued use after a posted notice means you accept the updated terms. If you do not agree, you should stop using the platform and contact support to discuss your account status. Nothing in these terms creates a guarantee of access, availability or outcome. Eligibility for any account feature depends on the verified region and account status shown in your profile. Wallet methods, including bKash, Nagad and Rocket, are subject to the rules of the relevant mobile-money operator as well as these terms.
These terms govern four distinct areas of your relationship with this platform. Understanding the scope of each area helps you know where to look when a question comes up — and when to contact support directly.
Covers login, identity verification, account suspension and closure. Rules here apply from the moment you open an account and remain active for as long as your account exists, including any dormancy period.
Applies to every deposit and withdrawal, including those made through bKash, Nagad and Rocket. Transaction records in your account history are the reference point for any dispute or correction request.
Covers the game lobby, sports markets, promotional notices and any other content we publish. Content availability varies by region and may change without prior notice depending on local law.
Third-party providers — including mobile-money operators and game studios — operate under their own terms. Our terms do not override theirs; where they conflict, we will tell you which set of rules governs the affected action.
These terms are not one-sided. You have clear, practical actions you can take at any point. Your transaction history is visible in the wallet section of your account — every bKash deposit, Nagad transfer and Rocket withdrawal is recorded there and can be reviewed at any time. If a detail on your account — such as a contact number or linked wallet — is incorrect, you can update it through the account settings page without needing to contact support first. Where a correction requires identity verification, the fields and documents needed are shown inside the verification flow. If you believe a transaction record does not match what you submitted, raise it directly with support and quote the reference number shown in your history. We will review the record and respond through the same channel you used to contact us. For any request that relates to your account data or how we hold it, the support route in these terms is the correct first step.
Open the wallet section to see a full log of every deposit and withdrawal, including the method used — bKash, Nagad or Rocket — and the date and status of each transaction.
Go to account settings to update contact information or linked wallet details. Changes that require verification will prompt you to complete the steps shown in the verification flow before they take effect.
If a transaction or account action does not match your records, contact support and include the reference number from your account history. We will look at the specific record and come back to you on the same channel.
For any request about how your account data is held, what we store, or how to close your account, start with the support contact routes published on this page.
If something in these terms is unclear, or if you need to act on a right described here, use the contact routes below. We respond through the same channel you opened the conversation on.
Open the chat widget at the bottom of any page while signed in. Use this route to ask about a specific transaction record, an account correction or a policy question.
Send your query to the support address shown in your account profile page. Include your account reference and a brief description of the issue so we can locate the right record.
The help section inside your signed-in account lists common policy questions and the steps to follow for account corrections, wallet queries and terms-related requests.
These terms describe our obligations as clearly as they describe yours. Here is how we handle the four areas that matter most under this policy.
We hold only the account data needed to operate your wallet and verify transactions. Wallet records — including bKash, Nagad and Rocket activity — are stored in your account history and are accessible to you at any time.
We use session cookies to keep you signed in and to remember your account preferences. You can manage cookie settings through your browser. Disabling certain cookies may affect how parts of the account area function.
Your account is protected by login credentials you set. If you believe your account has been accessed without your permission, contact support immediately through live chat or email and we will take the relevant steps shown in the security review process.
To request a change to how we hold your account data, or to ask about the retention period for a closed account, use the email support route. Include your account reference number so we can locate your record without delay.
These are the questions we hear most often about the terms and how they apply to your account. If your question is not here, live chat is the fastest route to a specific answer.
Yes. Every deposit and withdrawal — including those made through bKash, Nagad and Rocket — falls under these terms. The mobile-money operator's own rules also apply, and both sets of rules govern the transaction at the same time.
We will post a notice inside your account area before material changes take effect. Continued use of the platform after that notice means you have accepted the updated terms. If you disagree, contact support to discuss your account before the changes apply.
Access depends on your local law and whether you are in an eligible region. If the platform is not available where you are located, these terms do not override that restriction. Check the eligibility information shown during account registration for the regions we currently support.
Go to account settings while signed in and update the relevant field. Some changes — such as updating a linked wallet — require identity verification. The fields and documents needed are shown inside the verification flow. You do not need to contact support first for most corrections.
Open your wallet history and find the reference number for the affected transaction. Then contact support via live chat or email and share that reference number. We will check the record on our side and respond through the same channel you used.
Use the email support route published in your account profile page. Include your account reference and state clearly what you are requesting — data access, a correction or full account closure. We will follow the steps set out in our account management process and confirm the outcome to you.