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ncvip publishes these legal terms so you know exactly what governs your account, your transactions through bKash, Nagad or Rocket, and the content you access on this site. Access and eligibility depend on your local law and the regions where our service operates.
These terms set out the rules that apply when you open and use an ncvip account. They cover how we handle account data, how transactions are recorded across supported payment rails, and what responsibilities rest with you as the account holder. We apply these terms consistently, but whether you can access ncvip at all depends on your local law and the eligible regions our service covers — we do not override local legal requirements. When you complete a deposit via bKash, Nagad or Rocket, a transaction record is created inside your account wallet. That record is subject to these terms: it sits within the scope of our data-handling policy, it can be reviewed from your account history screen, and it is the reference point if a query arises. We keep those records for the period required by the terms and do not share them with third parties outside the scope described here. If any clause in these terms conflicts with a mandatory local law in Bangladesh, the local law takes precedence. We aim to keep these terms current, and we post updates on this page. Checking back here is how you stay informed of any changes before they take effect.
These terms do not cover every activity equally. Understanding what falls inside and outside this policy helps you know where to look when a question comes up — whether it concerns your account access, a recorded transaction, the content on our pages, or a link that takes you off our site.
Your login, identity verification steps and account status all fall within this policy. If your account is suspended or limited, the grounds for that action and any review process are set out in these terms, not in a separate document.
Every deposit and withdrawal recorded against your account — whether processed via bKash, Nagad or Rocket — is covered. Disputes about a specific transaction should be raised through the account support route; the terms describe how those are assessed.
Game descriptions, promotional notices and lobby copy on ncvip are our content and are covered by these terms. We take responsibility for what we publish; inaccuracies can be reported to our support team and we will review them.
Links from our pages to external sites, payment provider apps or studio pages are not covered by this policy once you leave ncvip. Reviewing the terms of those third-party services separately is your responsibility.
This policy is not just a set of rules we impose — it also sets out concrete actions you can take regarding your own account and data. You have the right to review the records we hold, correct information that is inaccurate, ask questions about how your data is used, and request that we look into any concern you raise in writing. Your transaction history — including bKash deposits, Nagad transfers and Rocket payments — is accessible from the wallet section of your account. If a record looks wrong, use the account support route to flag it with a reference to the specific transaction date and amount. We will check the record against our logs and respond through the same channel. You can also ask us to correct your registered account details — name, email or contact number — by submitting a request to our support team with your account reference.
Open the transaction history in your account wallet to see every bKash, Nagad or Rocket entry logged against your account. Records are displayed with date, amount and status.
If your registered name, email or contact number needs updating, submit a correction request through the account support route with your account reference number and the correct details.
If a specific clause in these terms is unclear or you believe an action taken on your account does not align with published policy, contact support in writing and reference the relevant section.
You can request a formal review of any decision affecting your account by writing to our support team. We assess each request against the terms in force at the time the relevant action was taken.
Policy questions are handled through the same support routes we publish for account queries. There is no separate legal helpdesk — raise your question through the channel that suits you, and our team will direct it to the right place. All policy-related requests should include your account reference and a clear description of the issue.
Open the chat widget from any page on ncvip. State that your query is policy-related and include your account reference. The agent will log the request and escalate if needed.
Send a written policy request to our published support email address. Include your account reference, the clause or action you are querying, and any relevant transaction date.
The Help Centre in your signed-in account area includes a contact form specifically for account and policy matters. It captures your account details automatically, which speeds up the review.
We manage account data and cookies in line with the commitments set out on this page. These practices apply to every account regardless of which payment rail was used to fund it, and they can be checked against the published terms at any time.
Account data — including payment records linked to bKash, Nagad or Rocket transactions — is stored securely and used only for the purposes described in these terms. We do not sell account data to third parties.
We use cookies to keep your session active, remember your language setting and measure how pages are used. You can adjust cookie preferences through the settings link in the site footer at any time.
Access to your account is controlled by your login credentials. If you suspect unauthorised access, use the account security section to change your password and notify support immediately via live chat or email.
Requests to update personal data held on your account, or to ask how specific data is used, should be submitted through the account Help Centre or by email to our support team with your account reference.
These questions address what we hear most often about policy, account rights and data handling. If your question is not answered here, raise it through the live chat or email routes listed in the support section above.
These terms apply to accounts where the service is accessible, but eligibility depends on your local law and the regions our service covers. If you are in Bangladesh, check whether access is permitted under applicable local law before opening or continuing to use an account.
Yes. Every deposit processed via bKash, Nagad or Rocket appears in your account wallet history with the date, amount and status. Open the wallet section of your signed-in account to view and cross-reference each entry against your mobile-money statement.
Contact support through live chat or email with your account reference and the transaction date and amount in question. We will check the entry against our payment logs and respond through the same channel with our findings.
Submit a correction request via the Help Centre contact form or by email to our support team. Include your account reference, the field you need corrected and the correct information. We will update the record and confirm once the change is applied.
We retain account and transaction data for the period set out in these terms, which reflects standard record-keeping practice. If you want to know the specific retention period for a particular data type, contact support in writing with your account reference.
The current terms are always published on this page at ncvip/legal/. When we make material changes, the updated version replaces the previous one here. Checking this page is the most direct way to see what is in force at any given time.