Slots / Mobile
Your ncvip account connects directly to bKash, Nagad, and Rocket — the three mobile-money rails most used in Bangladesh. Open your account area to see the deposit counter, withdrawal queue, and full transaction history in one place.
Adding funds starts from the deposit counter inside your signed-in account area. We route deposits through bKash, Nagad, and Rocket, so the wallet you already use day-to-day works here without any extra setup. Select your preferred rail, enter the amount shown as eligible on that screen, and confirm from your wallet app.
Log in and navigate to the banking section. The deposit counter lists the available rails — bKash, Nagad, Rocket — along with any amount fields and instructions specific to each.
Select bKash, Nagad, or Rocket from the options shown. The screen will display the merchant or personal number to send to, along with any reference code the system requires for matching.
Type the deposit amount within the range shown on screen. Complete the transfer inside your wallet app using the details provided. Do not close the page until you have a confirmation from your wallet.
Once the network confirms the transfer, your account balance reflects the amount added. Open the transaction history tab to verify the status label and keep the wallet receipt as supporting evidence.
Withdrawals return your balance to the same mobile-money wallet you used to deposit, or to whichever registered wallet you select at the payout screen. Open the withdrawal section inside your account, choose the destination rail — bKash, Nagad, or Rocket — and enter the amount within the range your account status permits.
From your signed-in account, go to the banking area and select withdrawal. The screen lists the payout rails available to your account and shows the current eligible amount range.
Pick bKash, Nagad, or Rocket as your payout destination. Enter the wallet number exactly as registered — the system matches this against your account's verified details before processing.
Type the withdrawal amount within the range shown. Review the summary screen, confirm the wallet number is correct, then submit. A pending status label will appear in your account history immediately.
Your account history shows the withdrawal's current status. If the status has not updated after a reasonable period, use the published support route to raise a query with the transaction reference visible on screen.
Verification is part of how we keep your account secure and your wallet transfers matched to the right person. When a check is required, your account area will display the fields and instructions relevant to your situation — follow only what is shown there.
Your account area shows exactly which fields are required at the time a check is triggered. Work through each field in sequence; the system will indicate when submission is complete and what the next step is.
If prompted, you may need to confirm that the bKash, Nagad, or Rocket wallet linked to your account belongs to you. The screen will describe the confirmation method — follow those instructions specifically.
Some account checks include identity fields. Enter only the details requested on screen. Do not add extra documents or information that was not asked for, as this can delay the review of your submission.
If any verification step is confusing or appears stuck, open the support route shown inside your account. Quote the reference or step name visible on screen so the support team can locate your case.
Your account supports Bangladesh's three main mobile-money networks for both deposits and withdrawals. Each rail operates in Bangladeshi Taka. Select the one that fits your wallet setup from the payment screen inside your account. Bank Transfer is also available where shown; check your account area for eligibility.
Send and receive funds directly through your bKash wallet. Use the merchant or personal number shown on the deposit screen, and keep the bKash transaction ID as your reference.
Nagad deposits and withdrawals follow the same counter flow. Enter the Nagad number shown on the screen, complete the transfer in your Nagad app, and note the reference code for your records.
Rocket is available as both a deposit and withdrawal rail. The payment screen shows the Rocket number and any reference fields. Confirm the transfer inside the Rocket app before leaving the deposit page.
Where bank transfer appears in your account's payment options, follow the account details shown on that screen. Bank transfers may carry different processing timelines; check the status label in your history.
Every deposit and withdrawal you make generates a record in your account history and a corresponding entry in your mobile-money wallet. Keeping these two records together is the fastest way to resolve any discrepancy.
Every transaction generates a reference number shown in both your ncvip account history and your wallet app. Copy or screenshot both before raising any support query — this is the primary identifier the team uses to locate your transaction.
Account history uses status labels — pending, confirmed, under review — to show where a transaction stands. A pending label means the network has not posted the transfer yet; do not resubmit the same amount while it is pending.
The history tab inside your account lists every deposit and withdrawal in chronological order with amounts, rail names, and status. Filter by date if you need to locate a specific transfer among a longer list of entries.
Save your wallet receipt and the account history screenshot for any transaction you intend to query. Include the wallet transaction ID, the amount, the date and time, and the account reference number when you contact support.
Account security on ncvip covers the connection you use, the identity steps we apply, and the support path available when something needs attention.
Always access your account through ncvip. Bookmark this address directly. If a link takes you to a different domain before you log in, do not proceed — open ncvip from your bookmark instead and log in from there.
We may ask you to verify your identity or wallet ownership at certain account milestones. When this happens, your account area shows exactly which fields are needed. No verification step will ask you to submit details through chat or email.
The bKash, Nagad, or Rocket wallet linked to your account should belong to you personally. Withdrawals are directed to that registered wallet. If you need to update the linked wallet number, follow the steps shown in the account settings area.
If you notice an unexpected transaction, a failed withdrawal, or an account access issue, use the support route published inside your account area. Provide the transaction reference and the amount so the team can locate and act on your case.
These answers cover the deposit, withdrawal, and verification questions that come up most often. If your situation is not covered here, the support route inside your account is the right place to raise it with a reference number.
Your account supports bKash, Nagad, and Rocket for deposits. Open the deposit counter when signed in to see which rails are active for your account status and the amount range each one shows at that time.
Check your wallet app for the transaction ID and compare it with your account history. If the status label shows pending, wait for the network to post. If it remains unresolved, contact support with both reference numbers ready.
Your withdrawal destination depends on which wallet is registered to your account at the time of the request. Check the withdrawal screen for the options shown. To update a registered wallet, follow the steps in your account settings area.
The minimum amounts for deposits and withdrawals are displayed on the relevant screen inside your account at the time you make the request. We do not publish fixed figures here because they may vary by rail or account status.
Pending means the request is queued and the mobile-money network has not yet posted the transfer. Posting times vary by network. If the pending status persists beyond what seems reasonable, raise a query through the support route in your account with the reference number visible.
Verification requirements depend on your account status at the time of the withdrawal request. Your account area will show any outstanding steps. Follow only the fields displayed there; support can clarify specific steps if the instructions are unclear.