Slots / Mobile
ncvip collects only the account and transaction data needed to run your wallet, process payments through bKash, Nagad or Rocket, and respond to your support requests. This policy sets out exactly what we collect, why we keep it, and the choices available to you — access and eligibility depend on your local law and applicable regions.
When you open an account, we collect the registration details you enter — name, contact information and the wallet identifiers associated with bKash, Nagad or Rocket transactions. We collect this to operate your account, verify transactions, and respond when you contact support. We also collect device and session data automatically: browser type, IP address, session timestamps and pages visited. This helps us detect irregular access patterns and keep your account secure. We do not sell your personal information to third parties. We may share data with payment processors — specifically the mobile-money rails you use, such as bKash, Nagad or Rocket — strictly to complete a transaction you initiated. We may also share data with service partners who help us run the platform, under agreements that restrict how they use it. Any data sharing with third parties is limited to what is operationally necessary. Where local law in Bangladesh requires us to respond to a lawful authority request, we follow that process. Availability of this service and the data rights attached to it depend on local law and your eligible region. This notice is updated when our data practices change, and the current version is always published here.
This policy covers data processed by ncvip directly through the account registration flow, the wallet and payment interface, site navigation sessions, and our support channels. It does not extend to third-party services you access via links on this site, or to payment processors' own data practices once a transaction leaves our platform. Understanding the boundary helps you know where to direct a question.
Registration details, login sessions and any account changes you make through the ncvip interface are covered. This includes profile updates and wallet-linked identifiers. It does not cover activity on external sites you may reach from ours.
Payment records created when you use bKash, Nagad or Rocket to fund or withdraw from your account are within scope for the data we hold. The payment processor's own record and policies sit outside this document.
Browsing behaviour on ncvip pages — which sections you visit, session length, device type — is collected as described above. This data informs platform security and service improvements, not third-party advertising.
Game studios available in the lobby and external payment gateways operate under their own data terms. We do not control how those parties handle data once it passes to them, and this policy does not cover their practices.
You have concrete actions available under this policy. Start with your account dashboard — transaction history, wallet records and profile fields are all visible there. If something looks wrong, you can update most profile details directly inside the account settings section without needing to contact anyone. For records you cannot edit yourself — such as historical payment logs tied to a bKash or Nagad transfer — contact our support team and reference the specific transaction. We will review the record and respond through the same channel you used. If you want to know exactly what data we hold about you, send a written request through the support route; we will confirm what is on file. Eligibility for certain data rights may depend on applicable local law in Bangladesh and your region. We do not delete account records while a balance is active or a transaction is pending, but you can request account closure and ask about retention once the account reaches a zero balance.
Log into your account and open the transaction history section. bKash, Nagad and Rocket payment entries are listed there with dates and reference codes you can cross-check against your mobile wallet.
Most profile fields — contact information, preferred wallet — can be updated directly in account settings. For fields locked after verification, raise a correction request through support and cite the specific field.
Send your question through the published support route. State your registered contact detail and describe the specific record or data point in question so we can locate it quickly and respond accurately.
When your account balance is zero and no transactions are pending, you can request full account closure. Ask support for a confirmation of what data is retained after closure and for how long, consistent with our retention policy.
For any privacy-related question — reviewing what data we hold, correcting an account detail, or asking about how a bKash or Nagad transaction record was stored — use one of the published support routes below. We respond through the same channel you contact us on. There are no invented response windows here; we aim to respond to data questions as promptly as account volume allows. Access to support depends on your eligible region.
Open the chat widget visible on the ncvip site while logged in. Describe your privacy question and reference your account ID or the transaction in question. Chat history is kept so you can follow up on the same thread.
Send your written data request or correction query to the support email address published in the account help section. Include your registered contact detail and a clear description of the record or question.
The help section inside your logged-in account lists the current support routes and relevant policy references. Check there first — it may answer your question before you need to open a new request.
Data protection at ncvip is operational, not just a statement. Your account record is stored on secured infrastructure with access controls that limit who inside the organisation can view it. Payment identifiers linked to bKash, Nagad or Rocket are stored in a form that allows transaction verification without exposing your full mobile wallet number to unrelated systems. Session data is held for a period consistent with security and support needs, then cleared on a scheduled basis. Cookie data collected during your browsing session is used for session management and platform security — not for building advertising profiles. You can review and adjust cookie settings through your browser. Retention periods for account records depend on the type of data and applicable requirements under local law in Bangladesh. If this policy changes in a way that affects how we use your data, we will update this page. The date shown at the top of the published policy reflects the current version.
Access to your account record inside our systems is restricted by role. Only the functions that need your data to operate — payment processing, support response, fraud detection — can access it. This applies to bKash, Nagad and Rocket transaction records as well.
We use session cookies for login continuity and security checks. We do not use cookies to build advertising profiles or share browsing behaviour with ad networks. Browser-level cookie controls let you manage what is stored on your device.
We keep account data for as long as your account is active and for the period required under applicable law after closure. Transaction records tied to bKash or Nagad payments are retained for the period needed to resolve disputes and meet local regulatory requirements.
When our data practices change, we update this page and revise the version date at the top. If a change materially affects how we process your personal information, we will notify you through your registered contact detail before the change takes effect.
These are the specific questions that come up when members read through this policy. If your question is not here, use the support routes listed in the contact section above.
We collect the registration details you enter — name and contact information — plus the wallet identifiers linked to whichever payment rail you use, such as bKash, Nagad or Rocket. We also collect session and device data automatically to secure your account and detect irregular access. We collect only what is needed to run the service.
We share payment identifiers only with the mobile-money processor needed to complete your transaction. We do not sell your data. Any third-party service partner with access to operational data is bound by agreements that restrict its use to the specific function it performs for us.
Log into your account and open the transaction history and profile sections — most of your data is visible there. For a full account of what we hold, send a written request through the support email published in the account help section. Reference your registered contact detail so we can locate your record.
Most profile fields can be updated directly in account settings. For locked fields — such as payment records tied to a completed bKash or Nagad transaction — contact support and describe the specific entry. Account closure with data retention details is available once your balance is zero and no transactions are pending.
We keep your data while your account is active and for the period required under applicable local law in Bangladesh after closure. Transaction records associated with bKash, Nagad or Rocket payments are retained for the period needed to resolve disputes. Specific retention periods are stated in the full policy text above.
We use session cookies for login continuity and platform security. We do not use them for advertising profiling. You can manage or clear cookies through your browser settings at any time. Removing session cookies will log you out of your current session, so do this when you are not mid-transaction.